Lansing Community College

LCC is back online!

Passwords for all students and employees have been reset. You must change your password to be able to log in! Please review the “For students” or “For employees” section for instructions on how to set a new password.

The Mid-Michigan Police Academy, Fire Academy, Corrections Academy, Aviation Technology courses in Mason, and all scheduled clinicals will continue on Monday, March 20.

All other classes, events and activities – both on-campus and online – will continue beginning Tuesday, March 21.

For students

Students using their own laptops and devices

All students need to update their passwords. You can change your password by visiting my.lcc.edu and selecting “Forgot my Password?”

If you need any technical assistance, please contact our Help Desk at 517-483-5221.

For other questions, please review the Q&A section of this webpage. If you have specific questions about your classes, please contact your instructors.

Students using a laptop borrowed from the LCC Library

Please stop by our StarZone Care Center for help! Please bring a personal device, like a phone or tablet, that has access to the non-college email you designated as your recovery address for your LCC account.

Monday

Downtown Campus, Gannon Building, room 2214

  • 11 a.m.-noon
  • 3-4 p.m.
  • 5-7 p.m.

West Campus, computer lab

  • 11 a.m.-7 p.m.

Tuesday

Downtown Campus, Gannon Building, room 2214

  • 8 a.m.-7 p.m.

West Campus, computer lab

  • 8 a.m.-7 p.m.

Wednesday

Downtown Campus, Gannon Building, room 2214

  • 8 a.m.-7 p.m.

West Campus, computer lab

  • 8 a.m.-7 p.m.

Thursday

Downtown Campus, Gannon Building, room 2214

  • 8 a.m.-5 p.m.

Our IT staff will help with an important security update and additional assistance with your password reset. It should only take 10-20 minutes.

If you cannot come to campus during that time, you can call the Help Desk at 517-483-5221.

If you need any technical assistance, please contact our Help Desk at 517-483-5221. They’ll be able to help you get everything running like normal.

For other questions, please review the Q&A section of this webpage. If you have specific questions about your classes, please contact your instructor.

For employees

Employees using LCC laptops or cell phones

You need to stop by our StarZone Care Center for help! Please review the schedule below, and bring a personal device, like a phone or tablet, that has access to the non-college email you designated as your recovery address for your LCC account.

Monday

Downtown Campus, Gannon Building, room 2214

  • 8-9 a.m.: eLearning, Course Information Management Team, Center for Data Science, Academic Affairs, Center for Teaching Excellence, Purchasing, Accounting, President’s Office
  • 9-10 a.m.: Division offices and leadership teams for HHS and A&S, Compliance and Risk Management, Financial Services
  • 10-11 a.m.: Library, Learning Commons
  • 11 a.m.-noon: Faculty and students
  • Noon-1 p.m.: Student Affairs
  • 1-2 p.m.: Marketing, Human Resources, Administrative Services, and HHS and A&S division staff
  • 2-3 p.m.: K-12 Operations and External Affairs
  • 3-4 p.m.: Faculty and students
  • 4-5 p.m.: Office of Diversity and Inclusion
  • 5-7 p.m.: Faculty, staff and students, as needed

West Campus, computer lab

  • 9-10 a.m.: LCC East, Livingston County Center, and Aviation Maintenance Technology
  • 10-11 a.m.: Business & Community Institute
  • 11 a.m.-7 p.m.: Technical Careers faculty, staff and students

Tuesday

Downtown Campus, Gannon Building, room 2214

  • 8 a.m.-noon: Faculty and students
  • Noon-7 p.m.: Faculty, staff and students, as needed

West Campus, computer lab

  • 8 a.m.-7 p.m.: Faculty, staff and students, as needed

Wednesday

Downtown Campus, Gannon Building, room 2214

  • 8 a.m.-7 p.m.: Faculty, staff and students, as needed

West Campus, computer lab

  • 8 a.m.-7 p.m.: Faculty, staff and students, as needed

Thursday

Downtown Campus, Gannon Building, room 2214

  • 8 a.m.-5 p.m.: Faculty, staff and students, as needed

Our IT staff will help with an important security update and additional assistance with your password reset. It should only take 10-20 minutes, although you might need to wait in line. Please be nice to them – they’re very tired!

Employees using their own laptops and devices

All employees need to update their passwords. You can change your password by visiting my.lcc.edu and selecting “Forgot my Password?”

If you need any technical assistance, please contact our Help Desk at 517-483-5221.

For other questions, please review the Q&A section of this webpage. If you have specific questions about your work, please contact your supervisor.

Q&As

Is my personal and financial data secure?

While the investigation is on-going if it is determined that any individual's information is subject to unauthorized access or acquisition, we will notify those individuals.

How are classes going to make up for lost time?

Faculty will work with their students to find the best way to make up the work and material missed.

When will classes continue?

The Mid-Michigan Police Academy, Fire Academy, Corrections Academy, Aviation Technology courses in Mason, and all scheduled clinicals will continue on Monday, March 20.
Beginning Tuesday, March 21, all classes are continuing on their regularly scheduled day and time. If your class does not meet at a set time, you can continue working in D2L as normal.

When are assignments due in D2L?

Faculty will be flexible with assignments and exams. Each course is different. Please contact your instructor.

How does this impact student payment information in TouchNet?

LCC's payment and payment plan vendor is TouchNet. Payment and Refund Financial Information students entered is not stored within LCC systems and TouchNet has that data encrypted. We have no indications that TouchNet was involved in the cyber security incident.

I have questions about Financial Aid, the Testing Center, Counseling, and other non-technical concerns.

Please call the StarZone at 517-483-1200.

Do I still need my StarCard to get into LCC buildings?

Yes.

Will employees be paid on time?

Yes.

What happened?

LCC recently detected suspicious activity in our network environment. We notified state and federal law enforcement, and disconnected our servers and internet from the outside world as a precaution to protect our systems and prevent damage.
The college, with the assistance of third-party specialists, then launched an investigation to determine the nature and scope of the activity. That investigation remains ongoing, but we have restored operations securely and we can safely bring the college back online.

Did the college suffer a ransomware attack?

Though our investigation is ongoing, there is no evidence of a ransomware attack.

Who is responsible for this incident?

Our investigation is ongoing. We are currently working to determine the nature and scope of the event.