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The following status codes may appear on a Service Request dependent on the type of action that is being taken to fulfill the request.

Webfrm
Service request submitted, but no action has yet been taken.

Rejected
Service request will not be completed.

Hold
Service request has been reviewed, but more information is needed before the service will be scheduled.

Open
Service request has been turned into a work order, but may not yet be assigned or scheduled

Scheduled
Service request is in the schedule of services to be performed.

Complete
Service has been performed, but final documentation is not finished.

Closed
Service and documentation is finished.

Assigned
Service request has been assigned, but may not yet be scheduled.

Cancelled
Service request was cancelled and will not be completed.

Superseded
Service will be covered by another service request. The superseded service request will not be completed.

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