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Banner Procedures for Returns

What is a Return?

You need to process a "return" in Banner when any of the following conditions exist:

  • Damaged goods were delivered
  • Duplicate item was delivered
  • Incorrect item was delivered
  • Item cannot be used, obsolete
  • Unacceptable


By following these procedures it will reduce the time needed to process your return and facilitate paying the vendor for the items we have received and accepted.

NOTE:  All invoices should be forwarded to 7110 -- Accounting & Payroll Department.

If you have any questions, please contact us.

Contact the Purchasing Department to process a return request.

Purchasing Customer Advocate -- contact Doloras Eiseler or call (517) 483-1787.

Purchasing will:

  • Get the needed information from the returnee. You will need  to provide the purchase order number
  • The item to be returned with any product or identifying numbers
  • The reason for the return
  • Where the item is located
  • Purchasing will contact the vendor for return information
  • Purchasing will do a work order to Receiving to pick up the item and advise what to insure it for and where and how to return the item
  • Purchasing will adjust Banner to reflect the returned item, so payment will not be made

Purchasing Department at Lansing Community College

Purchasing Department
Washington Court Place, Room 214
Phone: (517) 483-1785
Additional contact information »