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FAQs: General Questions

More Online Technical Assistance

Who can use the West Campus Computer Lab?

What ID should I bring in to get in to the computer lab?

Where can I get a Star Card?

How do I log into the Network?

What do we use the Username for?

Do I still need a password or pin to login Desire2Learn or Banner?

What should I do if I am unable to log into LCC's Network?

How do I log into Angel or Banner?

How do I get and use my LCC e-mail account? Where can I access it?

If I have my own e-mail account, how do I use it?

How can I find out what software is installed at the West Campus lab?

How to print from the computer lab?

Why I can't print?

Does LCC provide dial-up Internet access for students from home?

Where can I find my class schedule?

Can I get help with my homework in the lab?

Does the lab have headphones?

Q: Who can use the West Campus Computer Lab?

Currently registered students and staff are welcome to use the West Campus Computer Lab. We are open 7 a.m. to 9 p.m. Monday through Thursday, closed Friday, Saturday and Sunday

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Q: What ID should I bring in to get in to the computer lab?

Students must have a valid Star Card to access the West Campus Computer Lab. If you do not have a Star Card, please take a valid picture ID to Parking Services room 215.1 Gannon Building. The 1st Star Card is free. If you lose or damage your card, replacements are $15.00. If you left your card in your car or home, we will offer you a Temporary pass but that is limited to one time per semester.

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Q: Where can I get a Star Card?

Star Cards are available at Parking Services in the GB (215.1).

hours of operation are:

7:30 AM to 7:00 PM Monday - Thursday
7:30 AM to 4:30 PM on Friday

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Q: How do I log into the Network?

A network account and Technology User ID (Username) have been created when students register for classes at LCC, so that students can login to the network and access myLCC to look up their Username and set their own password. If you are on campus and you don't know your Username or password, do the following:

  • Turn on the LCC computer;

  • At the Network Login prompt enter "techid" for the username and password;

  • Click on the OK button (you will be linked to the LCC web site);

  • Click on the myLCC sign in button at the top of the page

  • Click the link below the login box that says "activate my account"

  • Submit the necessary information, click find me

  • Username will be provided and you need to set up a password;

  • Once you received your Username and made a password, you can log into myLCC from the LCC home page.

After you opened the myLCC account, you need to log off the computer and wait for 10 minutes and then you be able to use your Username and password to login the Network. If you do not wait for an enough time, your account will be locked out. Then you need to wait for at least 30 minutes to login.

You can always call 483-5221 LCC Help Desk or stop by either the West Campus or Main Campus computer lab to get assistance.

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Q: What do we use Username for?

Every LCC student has a network account. Usernames are assigned when students register for classes at LCC. Students have to use the Username to login to the campus network in order to access various computing resources, such as the ability to print or through the LCC home page to access myLCC Home, where you can access various online resources.

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Q: Do I still need a password or pin to login Desire2Learn or Banner web?

No. Once you logged in to myLCC, you should be able to access both Desire2Learn and Banner without having to re login.

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Q: What should I do if I am unable to log into the LCC Network while on Campus

First, you need to check your Username and password. You may reset your password through myLCC.

1. Go to the LCC home page (www.lcc.edu) by using "techid" for user name and password
2. Click on "Register for access to myLCC"
3. Click on the button that states "Register for access to myLCC"
4. Click on "Forgot my password"
5. Follow the direction to reset your password

If it is still not working, please call the Help Desk at 483-5221 or send an e-mail to LCC1@lcc.edu explaining your problem.

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Q: How do I log into Desire2Learn or Banner?

  • Launch your browser and then go the LCC home page.

  • Click on the myLCC Login button

  • Enter your Username and password

Once you logged in to the myLCC, you will be able to see the Blackboard and Banner web links are in your LCC eToolBox of the myLCC home page.

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Q: How do I get and use my LCC e-mail account? Where can I access it?

All registered LCC students will have an e-mail account provided by the College. The LCC e-mail account is accessible through myLCC, but first you need to request an e-mail account in the myLCC under the My place tab. Your LCC student e-mail address is your Username@mail.lcc.edu (for example: smithera@mail.lcc.edu). Please visit the Help Desk site for detailed instruction. >

If you have any questions about your e-mail account in myLCC, contact the Help Desk at 483-5221, or send an e-mail to LCC1@lcc.edu, or stop by the TLC100 Computer Lab on campus.

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Q: If I have my own e-mail account, how do I use it?

Instead of using your LCC e-mail, you may provide an alternate e-mail address as your preferred e-mail address. Your LCC e-mail address is displayed in Banner. You can update it by following the steps below:

  • Log into myLCC on LCC web site (http://www.lcc.edu)

  • Click Banner at the top of the screen

  • Select Personal Information, and then select Edit My E-mail Address

  • Follow the directions on the screen to add an additional e-mail address

  • Deselect the LCC Student E-mail address by turning off the preferred status

  • Select the e-mail address you just entered and check on the preferred status

Or you can login to myLCC, go to My Place page and update your e-mail over there.

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Q: How to print from computer lab?

LCC established new student printing policies. Each student is provided with 150 credits every semester. If students do not use their allotted credits, they will not lose them. These credits will rollover to the next semester, where enrolled students will receive another 150 credits until they obtain a maximum of 500.

To acquire more printing credits, StarCard holders will need to go to one of 20 locations on campus (mini-tills) to transfer up to $20 from their StarCard into their printing account. The printing credits are NOT redeemable for cash, and purchased credits will NOT be lost between semesters.

If there are any questions regarding printing, please refer to the section on printing in the New LCC Student Printing Policies, or see the lab staff.

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Q: Why I can't I print?

If you are logged in as "techid?, you will be unable to print on campus. The "techid? user name is provided by the college for your first time use only login to the Network. After you get your Username and set up your own password in the myLCC, you need to use your Username and password to establish your printing ability. Printing has been disabled for Techid.

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Q: Does LCC provide dial-up Internet access for students from home?

No. This is because we do not charge students a technology fee to cover the cost of internet access as some colleges do.

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Q: Where can I find my class schedule?

You can get your class schedule in the Banner web:

  • Launch your browser and go to the LCC home page at http://www.lcc.edu

  • Login myLCC

  • Click Banner web link

  • Click on Student Services & Financial Aid

  • Click on Student Record

  • Click on Review Your Course Schedule

  • Select the current semester

  • Click on Submit Term button

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Q: Can I get help with my homework in the lab?

Lab technicians are available to assist you with hardware/software problems and to answer general application questions. If you are struggling with course content, Tutorial Services has tutors available for many of the program areas. They can be reached at 483-1209.

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Q: Does the lab have headphones?

No, you must provide your own.

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West Campus Computer Lab at Lansing Community College

West Campus Computer Lab
Phone: (517) 483-1638
Additional contact information »

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