Banner Procedures for Returns

What is a "Return"?  You need to process a "return" in Banner when any of the following conditions exist:

• Damaged goods were delivered
• Duplicate item was delivered
• Incorrect item was delivered
• Item cannot be used, obsolete
• Unacceptable

Procedures:

By following these procedures it will reduce the time needed to process your return and facilitate paying the vendor for the items we have received and accepted.

NOTE:  All invoices should be forwarded to 7110 —  Accounting & Payroll Department.

If you have any questions, please contact us.

• Contact the Purchasing Department to process a return request. (Purchasing Customer Advocate — contact Doloras Eiseler via email or call (517)483-1787.)
• Purchasing will:
  • Get the needed information from the returnee. You will need to provide the purchase order number
  • The item to be returned with any product or identifying numbers
  • The reason for the return
  • Where the item is located
  • Purchasing will contact the vendor for return information
  • Purchasing will do a work order to Receiving to pick up the item and advise what to insure it for and where and how to return the item
  • Purchasing will adjust Banner to reflect the returned item, so payment will not be made