Maintenance Repair Information

JCR Business Equipment Company

We have an annual service agreement with JCR Business Equipment Company to service all fax machines (except Konicas) on campus.

To call in equipment for repair, please do the following:

• Call JCR at (517)487-1521 and reference LCC purchase order #4438
• Provide the fax serial number and location
• Give your name and phone number

The service agreement with JCR provides the following:

• All parts necessary to keep equipment in proper operating condition
• Emergency service calls between 8:00 AM and 5:00 PM Monday - Friday
• Shop repair when required
• One cleaning per year

Xerox

Xerox copiers are repaired on a Time and Materials basis.  Please input a Oracle requisition for an estimated cost of $500 to have your copier repaired.  This amount will not be spent if your repair costs are lower.  It is $208 for the first 30 minutes, and $39 for each additional 15 minutes.  Parts are extra.

Albin Business Centers

All Konica faxes and copiers are serviced by Albin Business Centers.

Call Albin Business Centers at (800)909-3117 and ask for the Service Department.
Provide the fax or copier equipment ID number located on a red metal tag.  (The tag is located on either the left hand side of the copier or the right hand side of the fax.  Give your name, phone number and verify your building and room number.

Typewriter Maintenance Contract

We have an annual service agreement with JCR Business Equipment Company to service all typewriters on campus.

To call in equipment for repair, please do the following:

• Call JCR at (517)487-1521 and reference LCC purchase order #BP08052
• Provide the typewriter serial number and location
• Give your name and phone number

The service agreement with JCR provides the following:

• Annual preventative maintenance cleaning and lubrication

• IBM Parts required to keep equipment operational.

• Emergency service calls at response time between 1-4 hours.

• Service calls are to be answered promptly at no charge for travel time or mileage during normal working hours of 8 a.m. to 5 p.m., Monday - Friday.

• Replacement parts to be at no charge.

Your feedback on vendor performance is important to us.  Please let us know if you are receiving good or bad service from our contract vendors.  This information is helpful in selecting vendors to service our campus.