Returns
The Cardholder
is responsible to reach an agreement with a vendor when there are problems with
item or service purchased. Each Cardholder is responsible for verifying
that the credit appears on the account. If there is a problem with a
purchased item or service charge resulting from the use of the LCC Card:
-
When purchased items need to be returned for any reason, contact the vendor to confirm approval for return, confirm delivery address and preferred method of shipment, request a credit to the LCC Card account.
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Returns are implemented with a Work Request that includes the vendor’s name, address, and a brief description of items being returned. Processing a Work Request requires setting up an account for Administrative Services FAMIS requests.
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From LCC’s web page, choose Administrative Services Division. Choose Work Request from the left-hand side of the screen. Choose Receiving and Shipping and you are forwarded to the Log On screen. Prior to initiating Work Request, please call vendor and collect the following information that needs to be included in your Work Request - always include:
a.
Reason for return
b.
Campus contact name and phone number
c.
If the
item going to be delivered to Receiving or are
you requesting Receiving to pick up the item being
shipped.
d.
By implementing a Work Request -
Receiving is
able to meet your needs more efficiently, as well as
being able to plan and track their shipment
needs.
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Nearly all returns can be managed using the above procedure. However, if agreement is not reached, a dispute form should be initiated. The completed form is faxed to the fax number located at the top of the form and fax a copy to Beckie at (517) 483-5289.
- LCC Card Purchasing Program
- Office Max
- Preferred Online Ordering
- Purchasing Links
- Services & Information
- Tax Exempt Form - A waiting current Tax Exempt Form - See previous form
- Vendor Information