All declines must be investigated within 48 hours of decline notification. The most common reasons for the LCC Card being declined are:
Vendor entered your account number or expiration date incorrectly.
Vendor has MCC (merchant code) that has not been authorized.
Purchase amount may be higher than Cardholder's transaction limit.
Not enough money available left in monthly cycle limit.
To receive the fastest response on why your LCC Card was declined, please follow these easy-to-follow steps:
First confirm with the vendor that your account number and expiration date have been recorded correctly. If not, request that they process the charge again.
If the Vendor is using the correct card account/expiration information:
Call the Chase Customer Service Desk @ (800) 316-6056 ext 7245 and request the reason for decline. Business hours are 24 hours a day/7 days a week.
You will be prompted to enter the following information:
*Your 16-digit credit card number
*Last four numbers of your SS #
* Your date of birth
*Choose *0 and you will be forwarded to a Customer Service
*You will need to have the following information ready:
Confirm your name & LCC Card Number
The exact amount of the purchase
The name of the merchant
If the reason for the decline is because the purchase amount is higher than Cardholder's transaction limit or over the monthly cycle limit, work with your supervisor, and together decide whether or not to proceed with the purchase. If yes, two options are available using the LCC Card:
a. Contact another cardholder in your area and request that
they make the purchase, or
b. Working with your Supervisor and Dean/ELT member, request to have
the cycle limit increased on a one time basis to make the purchase.
Washington Court Place, Room 214
Phone: (517) 483-1785
Additional contact information »