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Declines

All declines must be investigated within 48 hours of decline notification.  The most common reasons for the LCC Card being declined are:

• Vendor entered your account number or expiration date incorrectly.

• Vendor has MCC (merchant code) that has not been authorized.

• Purchase amount may be higher than Cardholder's transaction limit.

• Not enough money available left in monthly cycle limit.

To receive the fastest response on why your LCC Card was declined, please follow these easy-to-follow steps: 

1. First confirm with your vendor that your account number and expiration date have been recorded correctly.  If they did not, request that they process your charge again.

2. If Vendor is using the correct card account/expiration information:
   Call the PNC Customer Service Desk @ 866-646-6880 and request the reason for decline.  Business hours are 8:00 a.m. to 7:00 p.m. EST.
   You will be prompted to enter the following information:
   *Your 16-digit credit card number
   *The Activation Code assigned to you - Last four numbers of
     your SS #
   *Choose *0 & you will be forwarded to a Customer Service
       Representative
   *You will need to have the following information ready:
            Confirm your name & LCC Card Number
            The exact amount of the purchase
            The name of the merchant

3. If the reason for the decline is because the purchase amount is higher than Cardholder's transaction limit or over your monthly cycle limit, work with your supervisor, and together decides whether or not to proceed with the purchase.  If yes, two options are available using the LCC Card:
   
   *Contact another cardholder in your area and request that
      they make the purchase, or
   *Working with your Supervisor and Divisional Budget
     Administrator, request to have the cycle limit increased on
     your LCC Card account. 

4. If the decline is because of the MCC (Merchant code), forward this information to Andrew Chambliss to review.  If appropriate, access to the new MCC takes approximately 72 hours for implementation.

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