Current LCC students and staff can access databases off-campus with a valid Technology User ID (TUID) and password. When you click on a database title on the Research Databases webpage, a new window will open and a login screen will appear.

Troubleshooting Tips

Select a topic below for tips about solving common problems that occur when accessing databases off-campus. For more help, Ask a Librarian by phone, email, instant messaging, chat, or in person.

Access from Home

Anti-virus software
If you are accessing the databases from home, anti-virus or Internet security software may have to be disabled or modified.

Internet Service Provider
You may want to contact your Internet service provider to see if their service is configured to work with proxy server software. NetZero and USOL, for example, do not appear to work with the library's remote access software. AT&T Wireless uses a proxy plug-in that is incompatible with the library's remote access software. Call AT&T tech service to request a different proxy plug-in.

Spam or viruses
Spam or viruses may keep your computer from working properly with the library's remote access software. Repeated screen freezing may be a sign of a virus. Try to access the databases with a different browser. If the problem persists, contact your computer's tech support service.

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Access from Work

Firewalls
If you have problems accessing the databases from work, check to see whether the computers are behind a firewall. The Library's remote access software does not work with computers behind firewalls. If your workplace has a firewall, ask your network administrator to consider ways your computer could work around the firewall.

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Login Issues

Angel - Clear memory cache
If you've accessed the research databases through Angel, try instead to access the databases directly, without going into Angel. However, before you do this, clear your memory’s cache. Then, go directly to the library's homepage at www.lcc.edu/library.

Username and password requested
If you access a database, journal or newspaper without going through the library website, you might be asked for a username and password because you have bypassed the library proxy server. You must always access databases from the library website. Then you will be prompted for your TUID and password.

Locked out of Starport
If you have been locked out of Star Port, you will not be able to access the research databases until your account is unlocked. Being locked out usually happens when your password has been entered incorrectly three times in a row. To have your account unlocked, call the Help Desk at (517) 483-5221 or toll free at 1-800-644-4522 option 3.

TUID and password error message
If you receive a message that your TUID and password are not valid but you know they work off-campus with StarPort call the Help Desk at (517) 483-5221 or toll free at 1-800-644-4522 option 3 and explain that your TUID and password work off-campus for StarPort, but not for library research databases. Request a check of your account to see that Active Directory is enabled.

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Temporary Alternative

MeL Databases
If your access problems won't be resolved by your research deadline, try the MeL databases at mel.org. These databases are available free to Michigan residents. For off-campus access, you'll be prompted for your driver's license number.

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Web Browser Issues

Cookies
Your Internet browser should be enabled to accept all cookies. To ensure that your browser is set to do this, please follow these directions to enable cookies.

Security settings
You may need to lower your browser's security settings.

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