Off-Campus Access to Research Databases
Current LCC students and staff can access databases off-campus with a valid Technology User ID (TUID) and password. When you click on a database title on the Research Databases webpage, a new window will open and a login screen will appear.
Troubleshooting Tips
Select a topic below for tips about solving common problems that occur when accessing databases off-campus. For more help, Ask a Librarian by phone, email, instant messaging, chat, or in person.
Access from Home | Access from Work | Login Issues | Temporary Alternative | Web Browser Issues
Access from Home
Anti-virus software
If you are accessing the databases from home, anti-virus or Internet security
software may have to be disabled or modified.
Internet Service Provider
You may want to contact your Internet service provider to see if their service
is configured to work with proxy server software. NetZero and USOL, for example,
do not appear to work with the library's remote access software. AT&T Wireless
uses a proxy plug-in that is incompatible with the library's remote access
software. Call AT&T tech service to request a different proxy plug-in.
Spam or viruses
Spam or viruses may keep your computer from working properly with the library's
remote access software. Repeated screen freezing may be a sign of a virus. Try
to access the databases with a different browser. If the problem persists,
contact your computer's tech support service.
Access from Work
Firewalls
If you have problems accessing the databases from work, check to see whether the
computers are behind a firewall. The Library's remote access software does not
work with computers behind firewalls. If your workplace has a firewall, ask your
network administrator to consider ways your computer could work around the
firewall.
Login Issues
Angel - Clear memory cache
If you've accessed the research databases through Angel, try instead to access
the databases directly, without going into Angel. However, before you do this,
clear your memory’s cache. Then, go directly to the library's homepage at
www.lcc.edu/library.
Username and password requested
If you try to access a database, journal or newspaper without going through the
library website, you might be asked for a username and password because you have
bypassed the library proxy server. You must always access databases from the
library website. Then you will be prompted for your TUID and password.
Locked out of Starport
If you have been locked out of Star Port, you will not be able to access the
research databases until your account is unlocked. Being locked out usually
happens when your password has been entered incorrectly three times in a row. To
have your account unlocked, call the Help Desk at (517) 483-5221 or toll free at
1-800-644-4522 option 3.
TUID and password error message
If you receive a message that your TUID and password are not valid but you know
they work off-campus with StarPort call the Help Desk at (517) 483-5221 or toll
free at 1-800-644-4522 option 3 and explain that your TUID and password work
off-campus for StarPort, but not for library research databases. Request that
the Help Desk technician creates an Active Directory account for your TUID.
Temporary Alternative
MeL Databases
If your access problems won't be resolved by your research deadline, try the MeL
databases at mel.org. These databases are
available free to Michigan residents. For off-campus access, you'll be prompted
for your driver's license number.
Web Browser Issues
Cookies
Your Internet browser should be enabled to accept all cookies. To ensure that
your browser is set to do this, please follow these directions to
enable cookies.
Security settings
You may need to lower your browser's security
settings.
