Having technical trouble or questions… Try using iSupport

iSupport is the replacement for the former  ticket system (McAfee Help Desk) used by the LCC Help Desk to track technical issues / problems. iSupport allows the Help Desk and all LCC employees to submit, monitor and respond to Service Requests online. The iSupport web feature is an enhancement - you will still be able to log requests via the telephone (483-5221) or by email (lcc1@lcc.edu).

With iSupport you can…

• Submit a Service Request

• Check the status of a Service Request at any time, even if it has been closed 

• Respond to a Resolution Technician through the Service Request

• Reopen a Service Request if the problem comes back

• View old Service Requests to look up past resolutions 

• *You can still check the status of your Service Request online even if you have logged a request via telephone or email!

Options for submitting a Service Request:

• Call the Help Desk 

• Email the Help Desk 

• Submit a form via the Help Desk web site

• Submit a Service Request via iSupport

As shown below, iSupport allows you to view specific information in regard to your Service Requests such as:

• Who is responding to your Service Request 
• Comments the Resolution Technician left on your Service Request
• Attachments added to your Service Request
  

How do I submit a Service Request?
* this is not designed to take the place of training.

1. Log into iSupport.
2. Click the Create Service Request link in the How can we help you? Section
3. Enter required fields (Required fields are marked with an asterisk *)
4. Click Continue 6. You will be prompted to enter more detail on the problem and your location.
5. Click Continue Creating Service Request (possible solutions will be listed for review)
6. Verify your request and click Submit Service Request
7. Return to the iSupport home by clicking the Home tab.