• Assistance for LCC Students
  • Student Service Request Form
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  • Electronic Course Content Delivery (Angel)
  • Help Services for Students
  • On-campus Printing and Network Access
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  • Registration and Student Records (Student System)
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  • Star Port
  • Technology User ID (TUID)
• Assistance for LCC Faculty and Staff
  • Employee Service Request Form
  • Citrix
  • Collaboration Suite
  • Miranda IM
  • Computer Hardware Upgrades
  • Electronic Course Content Delivery (Angel)
  • Famis
  • Internet Access
  • Altiris
  • Microsoft Office
  • On-campus Printing and Networked File
  • Printing
  • Reporting
  • Systems Access
  • Windows
• Submit a question for our FAQs
• Training for Employees
• TLC Computer Lab
• ITS Division
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Hardware and Software Information

This page contains information about college used hardware and software. It also includes information about requesting a computer upgrades.

Click on the topics below for information about how that subject:

• Bid Who is LCC's Computer Vender
• Standard hardware used at the college
• Computer upgrade information
• Computer upgrade turn around time
• Microsoft Office home use agreement

Who Is LCC's Computer Vender?

LCC's computer vendors to Hewlett-Packard

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What is the standard hardware used at the college?

LCC has 5000 employee and student computers consisting of Intel based machines and Apple Macs. Intel based machines primarily run Windows 7 or Windows XP with some others running Vista. The Macs run MAC/OSX or higher. All computers are connected to the network. Standard software includes but is not limited to:

Adobe Acrobat

Internet Explorer (version 8.0) with JInitiator

Firefox

McAfee antivirus software

Microsoft Office (2003/2007)

Microsoft Outlook

Microsoft Project

Microsoft Visio

Microsoft Producer

Microsoft Sharepoint

Real Player

Quicktime

Unzip

Windows Media Player

Oracle Collaboration Suite

Oracle Webconferencing

WsFTP

Our 300+ Network attached Konica printer/copiers, HP LaserJet and Lexmark Optra printers support shared printing through Microsoft's Active Directory.  Many of the Konica printer/copiers also support digital scanning and imaging.

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How do I get a new computer for my office?

Discuss your request with your Divisional Operations Leader. All requests for computer upgrades start with the Divisional Operations Leaders. Since they have a better understanding of whether upgrades are needed, they are the first level of approval. The Divisional Operations Leader completes and approves an electronic upgrade request form. It is then passed on to ITS for final approval.

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How long will it take to get an upgrade?

ITS prioritizes its work as follows: Fixing computers that are broken is the highest priority. Installing computers for new employees who do not have a computer is the second priority. A computer that must be upgraded to support a college initiative is the third priority. Finally, general computer upgrades are the lowest priority. ITS upgrades approximately 50 computers per month.

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Can I get Microsoft Office installed on my home computer?

For a nominal fee (to cover duplication costs), you can purchase the CD-ROM disks that will allow you to install Microsoft Office programs on your home computer. Click here for more details.

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Can't find your question answered here?

Send us your question! Your suggestions are always welcome and appreciated!

Submit a question for our FAQs

If you have questions or need additional assistance, please submit a Service request form or call the Help Desk at 483-5221 (1-800-644-4522 - for long distance).

Help Desk
(517) 483-5221 or
(toll free) 1-800-644-4522 option 4
Additional contact information »