Answers to LCC Faculty and Staff
Frequently Asked Technology Questions
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Click on one or more of the subject areas listed below to
find "how to" information related to different
technology systems and resources at the college. If
you do not find an answer within one of the subject areas
shown, you can
receive an
answer via e-mail.
A B
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F G H
I J K
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M N
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P Q
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T U V
W X Y Z
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Altiris
The Altiris system used by the LCC
Help Desk to track technical issues and problems.
Altiris allows the Help Desk and all LCC employees to
submit, monitor and respond to incidents online. The Altiris
web feature is an enhancement - you will still be able to
log requests via the telephone (483-5221) or by email
(lcc1@lcc.edu)
Banner Web Self Service
The Banner Web Self Service
system provides comprehensive self-service online access to your
employee and academic information.
Citrix
Information on how to access the network from off campus.
Collaboration Suite
Collaboration Suite is the file and communication system
used by all LCC employees. Collaboration Suite is an
integrated e-mail, calendar, task, and file management
system.
Computer Hardware Upgrades
Information on college standard
software and how to request a hardware upgrade.
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Internet Access
Arialink is the internet server provider
that the college provides to its employees free of charge.
Microsoft Office
Answers to commonly asked questions for Access, Excel,
PowerPoint and Word.
On-campus Printing and Networked Files
Print documents when on campus and
access resources stored in network files.
Reporting
Find out how to request statistical
data reports about the college.
Star
Port
Star Port is
your personal gateway to technology resources and information at
LCC.
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Electronic Course Content Delivery (Angel)
LCC's
course management system that includes course sites for online
learning.
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Systems Access
System used to request access
to some of LCC's systems; such as, voice mail and internet
access.
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E-mail for Employees
E-mail is Collaboration Suite.
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Technology User ID (TUID)
What is a TUID? How
to create a TUID and reset your password. |
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Famis
Find out how LCC's online work request
system works.
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Telephone information
Please see the telephone section below.
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Help Services
Receive assistance through the
LCC Help Desk, online advisors and student orientation
sessions
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Windows
Answers to your "how to"
questions for Microsoft Windows. |
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Telephone Information
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LCC Directory:
The LCC Directory is
accessed on the Star Port Home Page. By Providing the
division/department/program/employee's name or telephone number,
the directory can provide name, campus location, Email, phone
number, department and mail code.
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SBC Smart Pages
Desk top access to the
online SBC telephone directory puts white pages, yellow
pages, emergency, area codes, and service numbers at
your fingertips.
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Telephone Directory
LCC's telephone system
provides a corporate directory that is updated every 24-hours.
First and last name searches result in direct dial to the
employee.
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Telephone help resources
Additional
telephone and voice mail information can be found on the
telephone Tip Sheet/Quick Source Guides.
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