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Psychological Emergencies

A person in psychological crisis may exhibit some of these indications:

  • Crying.
  • Extreme withdrawal from outside stimuli (despondent).
  • Agitated or aggressive behavior.
  • Unusual outbursts or disoriented statements.
  • Behavior or emotions inconsistent with his/her normal behavior.

Don't try to handle a person in psychological crisis by yourself. Call Counseling Services by dialing 1904 (or 483-1904 from a non-campus phone) immediately. Counseling Services has trained counselors who can assist with these issues. If Counseling Services can't be reached or is closed, call LCC Police by dialing 911.

Always contact LCC Police by dialing 911 if you encounter violent and/or threatening behavior, or if a person's health appears to be in danger. When in doubt, call LCC Police to come and evaluate the person. Always err on the side of safety.

To avoid escalation when dealing with a person in psychological crisis, the following tips may be helpful:

  • Remain calm and rational don't overreact.
  • Be empathic listen without judging others.
  • Clarify messages listen and reflect back what is said.
  • Direct attention to the issue at hand ignore challenges.
  • Permit verbal venting allow the individual to release as much energy as possible by venting. State reasonable limits during lulls in the venting.
  • Avoid physical techniques physical intervention can escalate the situation.
  • Keep non-verbal cues non-threatening body language, movement, and tone of voice send more messages than what you say.
  • Set and enforce reasonable limits set boundaries for you personally. State them clearly and concisely. Enforce the limits fairly and firmly.
  • Refer the student to a counselor in Counseling Services Department for further assistance and guidance.

Emergency Management & Safety Services at Lansing Community College

Emergency Management and Safety Services
AOF Bldg, Room 202
Phone: (517) 267-5488
Additional contact information »

Emergency Management & Safety Services - Phone: 517-483-1570 - Contact Us