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Guidelines For Facilitating The Process of Gathering Feedback From Students

"Feedback is not praise or blame. It's what you did or did not do, whether you realized it or not." -Huba and Fried

  1. Help students make the distinction between criticism and feedback.
    Feedback describes what took place and what did not in terms of the goals.
    Feedback is value neutral.
  2. Allow students to provide feedback anonymously, at least initially.
  3. Focus questions, and encourage students to focus responses on behaviors and processes, not personalities.
  4. Focus on using the data for improvement, not to convince students they are right or wrong.
  5. Learn to practice listening skills by
    • viewing the situation through the students' eyes.
    • avoiding acting defensively.
    • avoiding rationalizing undesirable behaviors/processes that students may identify.
    • looking for recurring themes.
    • avoiding brushing off feedback through sarcasm.
    • avoiding putting yourself down.
    • avoiding assuming students are always right.
  6. Respond to students' feedback with proposed changes to the course.
  7. Reinforce mutual feedback by thanking students for their input.

References

Huba, M.E, and J.E. Freed. Learner-Centered Assessment on College Campuses: Shifting the Focus from Teaching to Learning. Needham Heights: Allyn and Bacon, 2000. Print.

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