Academy and Seminars
Creating a Customer-focused Organization by Building a Complaint-Friendly Organization
A one-day seminar that will forever change how you think about complaining customers. Millions of complaints are made to organizations every day. The good ones listen well, recover well, and then integrate this information into their day-to-day operations, marketing messages, and customer service. Join Dr. Barlow to learn how to make your organization customer-focused by building a complaint-friendly organization.
Seminar Leader: Dr. Janelle Barlow Ph.D., President TMI, US,
Author of A Complaint Is a Gift, Emotional
Value, and Branded Customer Service
Date: Wednesday, December 10, 2008
Time: 10:00 a.m. – 4:30 p.m.
Location: Lansing Community College, West Campus
Cost: $195 CQI Member; $245 non-member
Includes workbook and the December 10, CQI Breakfast with Dr. Janelle Barlow "A Complaint is a Gift" for no additional cost. Breakfast buffet and registration starts at 7:15 a.m., speaker 8:00-9:15 a.m. To confirm attendance at breakfast please call 517 483-1363 or email tennisj@lcc.edu
Enterprise Thinking: Integrating Thinking and Action for the New Economy Seminar
Enterprise Thinking Flyer (pdf)
The objective of this 9-hour seminar is to explore the potential of "better thinking", directed toward continuous investments in our products, processes, and services. These ideas will be explored through an integration of the management and thinking philosophies of Dr. W. Edwards Deming, Dr. Genichi Taguchi, and Dr. Edward de Bono, among other thinking pioneers. Among the topics of discussion will be the practice of working together, learning together, and thinking together, as related to Deming's concept of a "system of profound knowledge". A deeper understanding of the potential of "better thinking" will provide direction for "continuous investment thinking", as it applies on both a personal and professional level. The seminar will introduce you to these ideas through a series of questions that are specially selected to create awareness of a new approach to working together.
Seminar Leader: Dr. Bill Bellows
Monday, February 2, 11:30-5:00 p.m. (lunch included) Tuesday, February 3, 7:30
a.m. – 12:30 p.m. (continental breakfast included)
Lansing Community College, West Campus, Room S150
Cost: $175 CQI or In2: InThinking Network Member
$225 non-member.
CQI Academy for Quality Management Fundamentals Spring 2009
Dates: March 5, 12, 19, 26 and April 2, 2009
Time: 8:30 a.m.-4:30 p.m. each day
Academy Instructors: Adrian Bass, Mark Becker, Lauretta Fortune
and Mary Jenkins
Cost: $660 (members) and $780 (non-members) for all five
modules. $600, CQI Platinum Sponsors
The CQI Academy is based on the system of profound knowledge developed by Dr.
W. Edwards Deming, and incorporates quality tools and practices you can apply in
your organization or personal life. This Academy can provide the
foundation for any quality management or quality improvement process in your
organization.
All Programs will be held at the Lansing Community College's West Campus
Conference Center, unless noted otherwise.
Map to West Campus.
