CQI Academy for Quality Management Fundamentals
The CQI Academy for Quality Management Fundamentals is a learning academy for individuals interested in building knowledge in quality management philosophy and practices. The Academy is based on the system of profound knowledge developed by Dr. W. Edwards Deming, and incorporates quality tools and practices you can apply in your organization or personal life. The Academy consists of five full-day training sessions and is offered several times during the year. For additional information or a registration form, call Jean Tennis at (517) 483-1363 or send e-mail to tennisj@lcc.edu
Dates for Next Academy Tri-fold Flyer for Next Academy (pdf)
Session 1. Introduction to Quality Management
This workshop will provide a basic introduction to the underlying philosophy,
psychology, concepts, terminology, tools, and organizational and leadership
approaches associated with quality management. The instructor will introduce the
components of Dr. W. Edwards Deming's 'system of profound knowledge
– which forms the basis for the whole Academy. In addition you will have
an opportunity to participate in Deming's Red Bead Experiment.
Session 2. Applying Systems Thinking to Your Business
In the increasingly complex and interdependent worlds of work and society, the
understanding of a system has moved beyond being simply a useful area of
knowledge. For managers and others working on change aimed at improvement
– developing an understanding of systems is
absolutely essential. This session will involve you in discussions and hands-on
activities to increase your understanding of systems in business and life.
Session 3. Listening to & Utilizing the Voice of the Customer and
Understanding the Language of Variation
The morning session is meant to promote a proactive approach to obtaining and
using feedback from your customer. You will see how quality is defined by the
customer's needs – both spoken and unspoken. In the
afternoon, you will learn why an understanding of variation is a key to creating
long-lasting, effective improvements in your business. Both parts of this
workshop use the "Fundamentals of Fourth Generation Management" video-based
education program from Joiner Associates as well as team-based hands-on
exercises and quality tools.
Session 4. Generating Improvement Results with the PDSA Cycle,
Quality Tools and Measurement Planning
Using your knowledge of variation, you will focus on an understanding of the
Plan-Do-Study-Act (PDSA) Cycle and the steps for planning a measurement process.
You will learn how the Plan-Do-Study-Act cycle can be used for continuous
improvement in your business or organization. PDSA can ensure that data
collected will be consistent and useful in making the most effective decisions.
You will learn when and how to use Quality Tools throughout the PDSA improvement
process, and put those tools into practice.
Session 5. Restoration of the Individual: A Practical Approach to the
Psychology of Improvement and Change
Dr. Deming believed (as noted in the Deming Dimension) that psychology helps us
to understand people: the interactions between people and circumstances,
interactions between teacher and pupil, interactions between a leader and his or
her people, and the interactions in any system of management. Psychology also
helps us to understand and predict how uncertainty and variation in
circumstances affect people. Circumstances will affect people in different ways.
In this session we will examine the key concepts and assumptions that impact our
ability to generate improvement and change.
Academy Fees and Registration Information
$660 (members) and $780 (non-members) for all five modules. This is a 20%
reduction off the single seminar price. Individual sessions are $175 per person
for CQI members and $200 for non-members and are available by special request.
Those students who complete all five modules will receive a Lansing Community
College 'Certificate of Completion' for the CQI Academy for Quality Management
Fundamentals.
For additional information about the Academy or a registration form, call Jean Tennis at (517) 483-1363 or send e-mail to tennisj@lcc.edu
