ISO 9001:2000 CERTIFICATION

Certificate of Registration

The Lansing Community College Business, Media, and Information Technologies Division received ISO 9001:2000 certification on September 18, 2006. Business, Media, and Information Technologies Division developed and implemented a Quality Management System in order to document the Division’s best business practices, better satisfy the requirements and expectations of its customers and improve the overall management of the Division.

Quality Policy

Business, Media, and Information Technologies Division is committed to fulfilling the requirements of our Quality Management System so that we will provide quality service with a friendly attitude to improve and enhance the college community. We will consistently provide products and services that meet or exceed the requirements and expectations of our customers. We do this by seeking out customer feedback and by applying continual improvement principles to our processes. We will actively pursue improving quality through employee learning that enables each employee to do their job right the first time and every time.

Review of Quality Policy

All of the requirements of the quality management system are audited on an annual basis. The Business, Media, and Information Technologies Division management is responsible for reviewing internal and external audit results as part of its management review process.

Management Representative

Marvin Harris is the Management Representative for the Business, Media, and Information Technologies Division. He may be contacted at (517) 483-1551.