Welcome!
Thank you for choosing the Business & Community Institute (BCI) and Lansing Community College as your partner in performance improvement! Whether your organization seeks to lead change or respond to change, the BCI will guide you towards the solutions needed to prosper and excel.
I encourage you to contact one of our Business Development Managers or me to learn how we can help you and your organization thrive in the ever changing marketplace.
Best Regards,
Bo Garcia, MBA, MPA
Director of Strategic Planning & Economic Development
Lansing Community College/Business & Community Institute
Customer Satisfaction Ratings
2007-2008 Business & Community Institute
- Training Satisfaction Measure
98% of BCI Trainers met or exceeded customer expectations - Course/Content Satisfaction Measures
97% of BCI course content met or exceeded customer expectations - Participant Satisfaction Measures
99% of BCI participants stated they could demonstrate the behaviors outlined in the training objectives and realized outcomes that met or exceeded customer expectations
Your Satisfaction is Guaranteed
If you are not satisfied that the stated learning and/or performance objectives have been met by participants in a program, the BCI will make accommodations for those participants to repeat the training as needed to achieve desired outcomes.
