Your Organizational Performance Improvement Partner
Welcome!
Thank you for choosing the Business & Community Institute (BCI) and Lansing Community College as your partner in performance improvement! Whether your organization seeks to lead change or respond to change, the BCI will guide you towards the solutions needed to prosper and excel.
I encourage you to contact one of our Business Development Managers or me to learn how we can help you and your organization thrive in the ever changing marketplace.
Best Regards,
Bo Garcia, MBA, MPA
Executive Director
Business & Community
Institute
Business & Community Institute Customer Satisfaction Ratings
July 1, 2010 - June 30, 2011
- Training Satisfaction Measure
98% of BCI Trainers met or exceeded customer expectations. - Course/Content Satisfaction Measure
98% of BCI course content met or exceeded customer expectations. - Participant Satisfaction Measure
98% of BCI participants stated they could demonstrate the behaviors outlined in the training objectives.
Your Satisfaction is Guaranteed
If you are not satisfied that the stated learning and/or performance objectives have been met by participants in a program, the BCI will make accommodations for those participants to repeat the training as needed to achieve desired outcomes.
The Business & Community Institute
West Campus
Phone: (517) 483-1857
Additional contact information »
