Human Resource Development/ Business Success Skills
Perpetual change and constant innovation are workforce norms today. Strategic decision-making and top-notch customer service skills at all levels of the organization are required to meet the demands of decentralized business units, lean office and manufacturing practices, and virtual and instantaneous transactions.
From the help desk to the production line to the office of the CEO, the BCI can help you be more competitive in the marketplace by creating focused leaders at all levels of the organization, ready to manage change, communicate more effectively, and satisfy customer needs. BCI program topics include:
- Management and Leadership
- Leadership Development for Healthcare
- Team Building/Team Leadership
- Six Sigma - The Human Side
- Interpersonal and Communication Skills
- Customer Service
- Time/Stress Management
- Project Management
- Behavioral Styles
- Change Management
- Employability Management
- Effective Meetings
- Business Ethics
- Lean Office
- Employee Selection, Retention, and Promotion
- Strategic Planning
- HPI Certification
