Course 3: ASTD's Evaluating HPI Solutions
Even if you have impressive plans to reach bottom-line results, sooner or later you need to prove you've reached them. This course will help you assess the evaluation theories you already know and show you how they apply to the HPI process. Learn the strengths and limitations of familiar evaluation models. See how the Performance Improvement Solution Model blends the best of other evaluation models and ties directly to Human Performance Improvement work. Find out how to plan and implement your evaluation process. Discover how the groundwork done during the business and performance analysis phases of the HPI process makes the evaluation process easier. Finally, see why measuring results creates a better business case than measuring performance.
Learning Objectives
- Distinguish business results from performance results
- Determine when to measure satisfaction, learning, performance, and results
- Conduct a contracting meeting
- Identify cost and benefit items
- Conduct cost-benefit analysis (CBA)/return-on-investment (ROI) analysis
- Determine when to stop evaluating
- Choose ways to measure intangibles
- Create an evaluation report
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