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The Business & Community Institute

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Customer Service Academy Programs

Front line service providers are an organization’s primary contact with customers.  What they say and do can build customer satisfaction and loyalty, which results in repeat business and increased success.  This 28-hour Customer Service Academy will give new and experienced service providers a toolbox of skills for effectively and efficiently handling all types of customer interactions.

Next session begins Thursday, September 17.   Click to Register

 

This program can also be customized to meet your company's needs. Contact any of our Business Development Managers          to find out more.

Course Descriptions:

Service Plus (8 hours) helps eliminate customer defections and strengthens customer satisfaction and loyalty.

Interaction Skills for Success (4 hours) This course presents essential skills for building positive working relationships and serves as a prerequisite for service provider courses.

Feedback Fundamentals (4 hours) How to proactively seek feedback and to give feedback constructively.  

Building Trust (4 hours) Gives participants hands-on, proven strategies for building trust in the workplace. You will learn to recognize and avoid trust traps and how trust techniques can help build trust with others.

Making Effective Decisions (4 hours) You will learn a practical five-step method for making clear decisions and how to apply it in the workplace.

Stress Management (4 hours) This class will help participants understand their own stressors and will identify positive coping techniques that will help participants manage their stress.

For additional information:   Contact Sheila Fink

 

 

 



 Business and Community Institute - Phone: 517-483-1857 - Contact Us